Return & Exchange Policy
We understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.
Our return and exchange policy allows you to return or exchange any item within 7 days of purchase. Whether you received the wrong size, a defective product, we've got you covered.
To initiate a return or exchange, please follow these simple steps:
- Contact our customer support team within 7 days of receiving your order. You can reach us via email at info@shopbytiptop.com or by calling our contact number +92 334 2515152
- Provide your order number and a brief explanation of the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide you with a return shipping label, if applicable.
- Once we receive the returned item, our team will inspect it to ensure it is in its original condition with all tags and packaging intact.
- If the item meets our return or exchange criteria, we will process your refund or exchange within 5 business days.
Please note that certain items, such as personalized or intimate apparel, are not eligible for return or exchange due to hygiene reasons. Additionally, any items that have been worn, washed, or altered will not be accepted.
If you have any further questions or need assistance with your return or exchange, please don't hesitate to contact our friendly customer support team. We are here to help!